Frequently Asked Questions

The iCare HOME is designed to be easy to use, however sometimes questions may arise, below are a few of them we get most often.

If you have ANY questions or concerns, Please contact Xala Health directly – DO NOT CONTACT iCARE! They do not have the ability or capacity to help with HOME questions!

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What do the eye pressure values mean for me? When should I be concerned about the eye pressure readings?

Intraocular pressure (IOP) is the fluid pressure in the eye and is also known as eye pressure. IOP is only one aspect of eye health and glaucoma. IOP values alone cannot be used to diagnose accurately or monitor glaucoma with a doctor’s input. Given that IOP reduction is still the only proven method for slowing glaucomatous progression, additional readings can be helpful in risk assessment.

Having an accurate pressure profile with or without eyedrops, laser, or surgery may assist your eye care professional – please check with him or her. You should always discuss any IOP concerns with your eye care professional since every glaucoma patient is different and there are also different types of glaucoma.

How do I show my results to my eye care professional?

You can show your results in several ways:

  • Directly on the iCare PATIENT2 app on your phone
  • Print out or email a report from the computer
  • You can ask your ophthalmologist to subscribe for the iCare CLINIC software so that they can view your measurement results online

Does it hurt?

Measurement is painless. The light-weight probe touches the cornea momentarily and some patients don’t even notice the measurement.

How often should I calibrate the tonometer?

The tonometer does not require any routine servicing or calibration. If there is a reason to believe that the servicing of the tonometer is necessary, contact Xala Health or the manufacturer.

How often should I change the probe base?

Every 6 months is recommended to maintain the accuracy of the device.

How often should I change the probe?

The probes are for single use (single pair of measurement sequences) only. Each probe can be used once to take a successful measurement in both eyes. If your eye is inflamed or infected, measure the healthy eye first.

Where can I find all the iCare self-tonometer instruction manuals and materials?

You can find all the manuals and materials on the iCare USB drive, located inside the iCare carrying case. You can also download digital versions from the Xala Health website or the iCare website.

How do I clean my tonometer?

You can clean the plastic surfaces with a cloth or a paper towel dampened with water. Before receiving your device, it was been cleaned with alcohol and UV light.

Can I travel with the tonometer?

Yes, you can take the tonometer anywhere with you. Please avoid dropping the device.